The coffee chain's leaders reached out to bias training experts after the arrest of two black men at a Philadelphia Starbucks last month.
Starbucks's workers will be taught about the history of the civil rights movement, and break off into small groups to figure out how bias might manifest in their behavior.
Employees at these stores around the country will participate in a program that will include videos of top Starbucks executives and board members speaking to the importance of diversity and improving as a company.
Starbucks-licensed outlets, such as those found in colleges or supermarkets, or inside other retail outlets, are not included among the 8,000-plus company-owned stores confirmed to be closing in Starbucks' announcement, and not required to close.
Starbucks recently announced a new policy that allows anyone to sit in its cafes or use its restrooms, even if they don't buy anything.
The men said they had gone to the Starbucks for a business meeting and were waiting for a third person to arrive.
As for her role in the training, Ifill said her goal was to ensure "that what they do undertake is rigorous and is likely to produce real results". Robinson and Nelson settled with the city and received a symbolic $1 each, with the promise from local officials to set up a $200,000 scholarship program for young entrepreneurs. That's where the bias training comes in. If customers are disruptive, employees have been advised to step in. Starbucks added that if employees see customers who are unreasonably loud, watching something inappropriate on a personal device or disrupting others with their personal hygiene, they should also step in. They should dial 911 only if the situation seems unsafe.
In the training, Starbucks' employees will use a Team Guidebook to follow a sequence of videos, including one that features the rapper Common discussing what he says is a life skill: how to make other people feel welcome.
Starbucks management received a version of the bias training this week, Sherrilyn Ifill, the president and director-counsel of the NAACP Legal Defense and Education Fund told CNN.