In fact, CVS pharmacists were directly involved in the development of the HRC's resource guide for providing pharmacy care and services to LGBTQ patients.
She claims the pharmacist loudly questioned her in front of other customers and rejected her and her doctor's requests to transfer the prescription to another location.
"I left the store feeling mortified", she wrote.
Although Hall acknowledged that CVS had received a flawless score from the Human Rights Campaign for its policies related to LGBTQ equality ― a fact also touted in the company's statement ― she said "measures should be in place to ensure no other customer is humiliated like I was".
"Embarrassed and distressed, I almost started crying in the middle of the store", Hill said.
Her elation quickly turned to anxiety when the pharmacist refused to fill her prescription and humiliated her in front of other customers, she said.
In a statement to CNN, CVS Health said the pharmacist violated its policies and is no longer employed by the company. But after her story hit the media with a little help from the ACLU, the pharmacy chain is finally apologizing.
She talked to 12 News about the incident making headlines-a transgender woman describing how a pharmacists at this CVS in Fountain Hills refused to fill her prescription for hormones. The company said the employee had been fired, but did not disclose if it happened immediately or after media reports on the incident.
DeAngelis said the company did not appropriately respond to Hall's complaint because of an "unintentional oversight".
Hall says she has filed a complaint with the Arizona State Board of Pharmacy.
Joshua Block, senior staff attorney for the ACLU LGBT & HIV Project, said given the current political climate, it's critical that CVS ensures its customers are not harassed in its pharmacies.
According to AZCentral, Arizona is one of six states that "allows pharmacies and pharmacists to refuse to fill a prescription on religious or moral grounds"; however, the pharmacists are required to inform their employer about any religious convictions in advance. "Her first stop was here at the CVS to get those prescriptions". "Hilde said she was almost in tears by how the pharmacist was treating her, and no one should face that kind of judgment".
Under Arizona law, pharmacists may refuse to fill a prescription based on their moral values.
"After years of working to affirm my identity in a world where transgender people are questioned constantly about how well they know themselves, the pharmacist refused to fill one of the prescriptions needed to affirm my identity", she said.
Hall said the pharmacist wouldn't return the prescription note.
An example of sex discrimination, according to an Obama administration training guide issued in 2016, would be a pharmacist not providing a flu vaccine to a woman and questioning her on her non-gender-conforming appearance.