If you can not locate your police station's emergency phone number, call the State 911 Department at 508-872-2508, tell the dispatcher the exact location of the emergency and the dispatcher will transfer you to the correct police department. The outage didn't spare Cheyenne, where customers lost internet and phone service.
King County spokesman Cameron Satterfield said systems appear to be working again, but they're still being tested to make sure everything is fixed.
People who need to call 911 are asked to call their local police department's non-emergency number.
The rolling 911 outage was reported by Louisiana-based internet provider CenturyLink at about 9 p.m. Thursday, according to the North Central Texas Emergency Communications District. The company pledged to fix the issue by 1 a.m. PT on Friday but issues persisted throughout the morning.
Police are also urging residents to only call 911 in case of an emergency, and to not call 911 to test if it's working. "I've directed the Public Safety and Homeland Security Bureau to immediately launch an investigation into the cause and impact of this outage", Pai's statement read. However, this technical issue was different from others because CenturyLink is one of the main providers of internet and telephony connections to numerous US' 911 emergency call centers.
As of Friday morning, CenturyLink said it has yet to complete restoration work on issues that caused a nationwide outage.
As of writing, CenturyLink has still failed to fully restore service to all affected regions and customers (its internet users have also been impacted), but it's making "good progress", according to the company's official Twitter account.